Shipping Policy

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time.

Standard Shipping

NeatDeskCo offers free standard shipping on eligible orders.

Any applicable shipping charges or alternative delivery options will be displayed during checkout before payment is completed.

Estimated Delivery

For eligible U.S. orders, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery times are estimates and are not guaranteed.

Actual delivery may vary depending on:

• Shipping destination.

• Carrier operations.

• Weather conditions.

• Public holidays.

• Address accuracy.

• Seasonal shipping volume.

• Other circumstances outside our reasonable control.

Tracking Information

When tracking is available, customers will receive shipping details after the order has been dispatched.

Tracking information may take additional time to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an address error, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has entered fulfillment or shipment.

Delayed Shipments

Delivery delays may occasionally occur because of severe weather, transportation disruptions, carrier delays, holidays, or other circumstances outside our control.

If your shipment appears significantly delayed, please contact our customer service team and provide your order number.

Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it:

• Check the delivery area.

• Check with household members or building staff.

• Review the carrier tracking information.

• Contact the carrier where appropriate.

• Contact our customer service team if additional assistance is needed.

Damaged Packages

If your package arrives damaged, take clear photographs of both the packaging and the product before disposing of any materials.

Please contact us promptly so we can review the issue.

International Shipping

International shipping availability may vary by destination.

Where supported, applicable shipping fees, estimated delivery times, taxes, and duties will be displayed at checkout where possible.

Contact Us

Phone: +1-888-523-5575
Address: 659 N 4128 E, Rigby, ID 83442, United States