Refund & Return Policy

Store Name: NeatDeskCo
Phone: +1-888-523-5575
Address: 659 N 4128 E, Rigby, ID 83442, United States

Return Window

At NeatDeskCo, we want customers to feel comfortable and confident when shopping for blankets and home textiles.

Eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must be unused, unwashed, undamaged, and in its original condition. Original packaging, tags, labels, and included accessories should be retained where applicable.

Items that have been washed, altered, stained, damaged after delivery, or show significant signs of use may not qualify for return unless they arrived damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact our customer service team within 14 days of receiving your order.

Please provide:

• Your order number.

• Product name.

• Reason for the return.

• Photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions when applicable.

Please do not send merchandise back before receiving return authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your blanket arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging where relevant.

After reviewing the issue, we may offer an appropriate resolution such as a replacement, replacement item, or refund.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If an eligible item arrives damaged, defective, or incorrect because of an error on our part, we will provide reasonable assistance with the return process.

For discretionary returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

If you would like a different blanket, size, color, or style, please contact our customer service team for assistance.

In some cases, you may need to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Contact Us

Phone: +1-888-523-5575
Address: 659 N 4128 E, Rigby, ID 83442, United States